Refund & Return Policy

CatchInflu operates as a digital marketplace that connects businesses with influencers for marketing collaborations. As such, we do not sell physical products. All payments made through CatchInflu are for digital services such as:

• • Influencer bookings
• • Campaign promotions
• • Subscription plans
• • Premium listings

Refunds may be considered only under the following conditions:

• ✓ Duplicate payments made by mistake
• ✓ Payment processed but service not delivered due to platform error
• ✓ Unauthorized transactions (subject to verification)

Refunds will NOT be issued in the following cases:

• ✗ Completed influencer services or delivered campaigns
• ✗ Dissatisfaction with influencer performance after completion
• ✗ Change of mind after booking confirmation
• ✗ Subscription fees already used

If there is a dispute between a business and an influencer:

• • CatchInflu may act as a mediator
• • Evidence from both parties will be reviewed
• • Final decisions will be made at our discretion

• • Approved refunds will be processed within 7–14 business days
• • Refunds will be issued via the original payment method